FAQ's

  • What is Zippy Spares?
    Zippy Spares is an online platform offering a wide range of motorbike spare parts sourced from
    trusted suppliers, available for delivery across Pakistan.
    ● How can I contact Zippy Spares?
    You can reach us via email at [zippyspares@gmail.com] or call our customer service at [phone
    number]. We are available Monday to Friday, 9 AM to 5 PM.
    Ordering and Payment
    ● How do I place an order?
    To place an order, start by using our easy-to-navigate filtering system to find the exact parts you
    need. You can filter products by manufacturer, model, assembly, or part number, making it
    simple to locate the right items. Once you've found your desired parts, add them to your cart
    and proceed to checkout.
    ● What payment methods do you accept?
    We accept various payment methods, including credit/debit cards, bank transfers, and cash on
    delivery (COD).
    ● Can I modify or cancel my order after placing it?
    Orders can be modified or canceled within 24 hours of placement. Please contact our customer
    service team as soon as possible to make any changes.
    Shipping and Delivery
    ● Where does Zippy Spares deliver?
    We deliver all over Pakistan, including major cities and remote areas.
    ● What are the shipping charges?
    Shipping charges vary based on the order size, weight, and delivery location. The total cost will
    be displayed at checkout.
    ● How long does delivery take?
    Delivery typically takes 3-5 business days, depending on your location. Delays may occur
    during peak periods or due to unforeseen circumstances.
    ● Can I track my order?
    Yes, once your order is dispatched, you will receive a tracking number via email or SMS to
    monitor your shipment's progress.
    Products and Availability
    ● Are all parts genuine?
    We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts.
    Product descriptions will indicate the type of part you are purchasing.
    ● What if the part I need is not listed on the website?
    If you can't find a specific part, please contact us with the details, and we will try to source it for you.

    Returns and Refunds
    ● What is our return policy?
    We accept returns within 14 days of delivery, provided the items are unused, in their original
    packaging, and accompanied by the receipt.
    ● How do I return a product?
    To initiate a return, contact our customer service team with your order number and reason for
    return. We will guide you through the return process.
    ● When will I receive my refund?
    Refunds are processed within 7-10 business days after we receive and inspect the returned
    items.
    Account and Privacy
    ● Do I need an account to shop at Zippy Spares?
    No, you can checkout as a guest. However, creating an account allows you to track your orders,
    save your details, and receive exclusive offers.
    ● How is my personal information protected?
    We value your privacy and ensure that your personal data is secure. Please review our Privacy
    Policy for detailed information on data protection.
    Technical Support
    What should I do if I encounter a problem on the website?
    If you experience any issues while using our website, please refresh the page or try again later.
    If the problem persists, contact our technical support at [zippyspares@gmail.com].